Our Brand make the everyday extraordinary for everyone. This is why we focus on making all of our products with transparency and integrity. For us, privacy goes beyond compliance. It's an integral part of how we do business which powers everything Germie does by default.
We believe you deserve to know how we collect, use, share, and store your personal data. This policy clearly explains how we do so, with one purpose in mind: that you have control over your personal data.
Consumer feedback and questions and feedback.
We may collect the following information about you:
Please note that we do not directly collect any payment information. All payment data is securely collected and processed by authorized third party payment service providers on our behalf.
Information we collect directly from you:
Information collected when our websites or interactive products or services are used:
Information related to your purchases, other business with us and participation in promotions:
Information collected from other sources which may be combined with your user account:
We may collect your personal data to offer you our products and services. We also want to give you a smooth shopping experience and operate and maintain our websites and services effectively. In detail, we may process your personal data for the following purposes:
I. Offering products, marketing and personalizing
We want to offer you the most interesting products and services and therefore we may analyze, derive information or draw inferences of your interests, preferences and reflections based on the information we collect and create profiles based on your data.
II. Customer Service and product warranties
Our Customer Service team may process your personal data if you contact them. Your calls to the Customer Service team may be recorded, in which case you will be informed of such recording beforehand. We may connect the personal data collected by the Customer Service team with other personal data, such as your purchase history, which enables us to provide you with as efficient and personal service as possible.
Sometimes Customer Service may need to verify that you are really you – for that purpose, we may need to ask for your official identification. Your personal data may also be processed for warranty-related activities, such as activating the warranty, claims related to warranties and registering additional warranties for certain items.
III. Product and service development
IV. Product and services orders
If you have ordered products or services from us, we may process your personal data for the purposes of processing your order(s), but also for returns and reclamations, and managing the service agreement(s) between you and us, such as for rental services. Please note that details on payment methods, such as your credit card number or similar, are not stored in our systems. Instead, payment data are provided by you directly to our third-party payment services providers.
V. Detection, investigation and prevention of unlawful activities
We may use your data for investigating suspected unlawful activities. We may also provide your information to law enforcement authorities based on their request or based on a legal basis defined in any applicable law, for prevention and investigation of fraud and other unlawful activities. We may disclose your personal data to any party in response to an order from a court of competent jurisdiction.
VI. Workshops, events, campaigns, contest and sweepstakes
We may provide you invitations to contests and sweepstakes. If you participate in contest, the data you have provided will be processed only for the purposes of organizing and administrating the contest or sweepstakes, as well as communicating with you if you are the winner. We may also use your data for organizing events, workshops and campaigns – to identify you, verify your participation and also afterwards, as we may need to process your data, for example, for sending you the items you have created in our workshops.
Our general data retention period for any consumer data is 3 years. There are however certain exceptions to this, and your data may be stored for as long as it is necessary for the purpose of collection plus the applicable period for limitation of legal claims, and any additional periods required or permitted under applicable law.
To ensure that you receive news, offers and other information you are interested in, you may be asked to update your data when you use your webstore account or when you purchase products in any of our local stores.
We may also have specific data retention periods for campaigns or promotions. If we have, for example, communicated that your data will be stored only for the duration of the campaign and a 60-days defined period thereafter, we apply this specific retention period.
We may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
We do not disclose or transfer your data to third parties, except for processors and approved third parties. We do not sell, lease or rent your data. Your data are adequately protected if transferred internationally.
We disclose your personal data to the parties indicated below and for the following reasons:
We collect your personal data based on one or more of the following legal bases:
We do not seek to collect personal data of children. Product orders and registering with our loyalty programs will only be accepted by us if you are 18 years old or older.
We have implemented a variety of appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access, and other unlawful or unauthorized forms of processing. The safeguards include, for example, firewall protection of our systems and storing physical documents in locked and fireproof premises. Further, the databases and their backup copies can be accessed only by certain pre-designated persons; all persons processing personal data will need to have an individual accreditation; only specifically authorized personnel of ours or authorized third parties are entitled to access our premises or process data; and anyone who is granted access to your personal data is required to keep such data confidential. Different levels of access have been created based on the type of data a person needs to access or process according to his/her job description. However, no security measures are 100% effective, and if you are concerned about the security of your information, you do not have to submit your information to us.
We hope to ensure that the personal data we process are accurate at all times and therefore we encourage you to update your information in your own account when any changes occur.
You may choose not to provide your personal data to us
Some features of our websites and other services may not be fully available to you if you choose not to give us your personal data (e.g. we may not process your orders without the necessary details).
You may access your data
You may request access to, or copies of, your personal data. You may also have information regarding the nature, processing and disclosure of your data.
You may unsubscribe from direct marketing
We include an unsubscribe link in all electronic marketing messages we send to you. You may withdraw your consent to direct marketing at any time. If you do so, we will update our databases, and will not send you further direct marketing, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.
You may check and edit your personal data
Should you have an online user account, you may edit your personal data directly yourself. If not, you may contact our Customer Service, who will, upon your request and as soon as possible, correct, remove or complete the information which is incorrect, unnecessary, lacking or outdated.
You may block and delete cookies
You may request the erasure or restriction of processing your data
Should you believe that your personal data is inaccurate, the processing of it is illegal, we are not processing your data in accordance with the processing purpose, or you want to oppose the processing, you may contact our Customer Service team to request the erasure of or restrictions on the processing of your data. Please note that we will investigate your request reasonably promptly, before deciding what action to take.
You may object the processing of your data
You may have the right to object, on legitimate grounds, to the processing of your personal data.
You may withdraw your consent
You may at any time withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on other lawful bases, such as for requirements set forth for us under applicable
laws. However, it should be noted that your account(s) on our web store(s) will be removed, and advantages granted to you via your account will be reset. The withdrawal of consent does not affect the lawfulness of any processing performed prior to the withdrawal.
You may have your data transferred to another provider
You have the right to data portability, which means you may have your personal data transferred to another controller in a structured, commonly used and machine-readable format, to the extent applicable.
You may lodge a claim with the supervisory authority
Should you believe that our processing of your personal data infringes your legal rights, you may lodge a claim with your local supervisory authority. Please do see a list for supervisory authorities’ websites here (Link to EU Commission’s website).
Please note that upon exercising any of the rights listed above, you may be requested to provide additional information for identification purposes. Such additional information shall not be used for any other purpose and will be removed after successful identification.
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